The traditional approach of addressing socio-economic problems by companies is to make specific investments – maternal health, education, environmental conservation. Unfortunately, such investments benefit a small number of people and fail to make fundamental socio-economic change in the target communities. Furthermore, they are the first programs to be cut during lean times.
Companies must identify the socio-economic challenges that communities are faced with and partner with intermediaries that can close those gaps, while delivering value to all.
Impact sourcing provides new opportunities for companies interested in using market-based forces to create a new ecosystem that delivers shared value and is self-sustaining. It defined as socially responsible business process outsourcing that creates long-term employment opportunities for people who otherwise have limited prospects for formal employment.
The Benefits to your Business
- Lower Costs
- Significant cost savings over locations in the US or UK driven by lower salaries and office rentals
- Service providers bear the cost of technological investments that are required to carry out your business processes efficiently
- Flexibility, that is the opportunity to downsize during lean times
- Stable and Engaged Workforce
- Lower attrition rates
- Committed and motivated employees that value their jobs
- Large and Untapped Talent Pool
- The unemployment rate in Zimbabwe is high amongst youth, thus access to a large, untapped talent pool.
- Vernacular language capabilities for domestic market support
- Proven, Reliable Service Delivery
- Performance comparable to traditional BPOs
- Track record of meeting client SLAs/KPIs and expectations
- Social Impact
- Direct impact (individuals, families)
- Indirect impact (communities, local economy)
Tasks that you can outsource to Skilled Staff
Companies can outsource the following non-core and routine tasks:
- Data Processing
- Online Customer Service
- Online Marketing
- Social Media Management
- Administrative Support